Terms and conditions of use


The website www.facijoyas.com is registered and is owned by the Ourivesaria façanha, Lda., with its registered name at João da Cunha Nº22 street, 4950-469 Monção, Portugal, registered under the unique number of legal persons 503,619,418, with the share capital of € 213,000.00, with the activity title number P33044 of Jewelry Retailer without establishment.


Phone: 00351251652788
Online Store: www.facijoyas.com
Customer Service: geral@facijoyas.com
Orders: geral@facijoyas.com


These General Conditions of Contracting and Use apply to visitors to the www.facijoyas.com and to any transactions of a commercial nature carried out through the online store. The navigation on the site, as well as the purchase of any product, implies the acceptance of these General Conditions of Contractand Use by the User and the Customer.
Facijoyas reserves the right to change these conditions of use and contractwithout notice, and any changes are published on the website www.facijoyas.com.


The site www.facijoyas.com is intended for private use only. Reproduction, transfer, distribution or storage of the contents of the website www.facijoyas.com without prior written permission is prohibited for purposes other than strictly personal use.
Facijoyas reserves the right to modify at any time the information and commercial offer presented about: products, prices, promotions, commercial conditions and services.
It is expressly forbidden to introduce links from our website for commercial purposes without the prior authorization of Facijoyas. Similarly, the use of the pereirinha.com for abusive purposes, and without prior authorization, may be capable of recourse to the competent legal means by Facijoyas. In the event that you find links on other sites that allow you to access www.facijoyas.com, we inform you that Facijoyas has no responsibility either for the origin of the page or for the contents entered therein.
Despite Facijoyas' efforts, some products may be priced incorrectly, so we check prices every time we process orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher we will present a new contractual proposal with the price duly rectified, waiting for confirmation or cancellation of the order.
We make every effort to ensure that the information presented is free of typographical errors and whenever they occur, we will correct it as soon as possible. In the event that the information presented does not correspond to the characteristics of the product, the Customer has the right to the resolution of the purchase and sale contract in the applicable legal terms.
The photographs presented on the website are merely illustrative.
Product prices and specifications are subject to change without notice. All promotional campaigns have limited stock and exclusive for online marketing. In case of unavailability of the product and/or stock rupture, you will be informed of the partial or total cancellation of your order entitled to a refund of the respective amount paid.
All prices shown include VAT at the legal rate in force.
Facijoyas is not responsible, directly or indirectly, for any information, content, statements or expressions that appear in the texts of the articles marketed on the www.facijoyas.com. The authorship of the content of the product descriptions is the responsibility of the publishers, manufacturers and distributors of the articles in question.
All contractual information is written in Portuguese, as well as the information of the articles, email communications and formalization of the sale.


All products marketed by facijoyas online store (NIPC:503619418). are new and genuine, complying with Portuguese legislation. Prices are expressed in Euros (EUR) and include VAT at the legal rate in force. Under Article 63 of the new RJOC law, Law No. 98/2015 of August 18, we inform you that the daily quotations of gold, silver, platinum and palladium can be found at: http://www.aorp.pt/quotes.php
We also provide the framework of the brands of the official model contrast, issued by INCM, as well as the necessary license for our activity, as required by law.
All products that are in need are legally marked.
In case of doubt about the authenticity of the trade marks, it is possible to use, for verification purposes, the services of the Contrastarias.
All products can be viewed physically and supervised by the competent authorities at: Rua João da Cunha Nº22,4950-469 Monção.


Facijoyas is not liable for damages arising from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or the provision of services to Users.


The Customer and the User must comply with these general conditions and respect them, and undertake to comply with the following obligations:

1) Save, and not disclose, your password to enter the site in order to prevent third parties from accessing your account in Facijoyas.com;
2) Do not use false identities;
3) To provide personal data and correct addresses so that Facijoyas properly processes orders;
4) To fill out the registration forms correctly, providing true information.
The Client is responsible for the veracity of the data communicated to Facijoyas and undertakes to immediately insert any changes to them in his Facijoyas Registration Account.
If you do not provide the mandatory completion information, you will not be considered a registered Customer.
Facijoyas declines any responsibility for any delay or impossibility of processing the order, in particular at the time of delivery, due to error or insufficiency of the data communicated by the Customer


To place an order at Facijoyas, we make three modes available:
- Via the Internet, via the www.facijoyas.com
- By Phone, at no. 00351251652788
- Via Email, to the geral@facijoyas.com
To make purchases through the website www.facijoyas.com it is necessary to register as a Customer by filling out the form available online.
Once registered, simply insert all the items you want to purchase into the virtual shopping cart. You must follow all the steps of the purchase so that it is completed successfully.
The Customer must always, when ordering rings or rings, inform the size he intends to purchase, and for this purpose consult the table for download existing on the site and strictly follow the instructions provided. Facijoyas disclaims any liability when any inaccuracy occurs on the part of the Customer that may lead to the delivery of an inappropriate product.
The validation of the purchase order assumes that the Customer has become aware of and accepts the General Conditions of Contracting and Use of the www.facijoyas.com. The data recorded by Facijoyas are proof of the set of transactions made between Facijoyas and the Client. It is The responsibility of Facijoyas to archive the electronic document in which the contract is formalized and to keep it accessible.
Once you finish your purchase, you will receive an automatic email confirming the transaction. If the data is not correct you can immediately request your change, or the cancellation of the purchase made.
The payment of your purchases is made through a payment system specially designed for Facijoyas.com, which ensures an increase in security and privacy.


Facijoyas only processes an order placed by a customer after confirmation of its payment, so Facijoyas cannot guarantee the availability of the items until the beginning of such processing. The estimated time for shipment is added the shipping time that depends on the carrier and the destination of your order.
Facijoyas only makes an expedition on weekdays. Thus, neither weekends nor holidays are counted for estimated delivery of orders.
The average delivery time of products purchased from Facijoyas is 3 working days for deliveries in Portugal and 6 working days for deliveries to the European Union.
All products are subject to existing stock. In the event of temporary or permanent stock failure, the customer will be informed and whenever possible suggested an alternative of products with similar characteristics. If it is not to the customer's liking, the money will be returned in full at no additional cost.
All prices indicated are in Euros with VAT included at the legal rate in force, being sent invoice of the products purchased along with the order.


Shipping costs to Mainland Portugal are free of charge.
Different options will be displayed at the "final order", indicating their costs, for the shipment of orders depending on your destination.
All customs and customs and customs expenses that may exist will be paid by the customer to the relevant services.
The Customer can also, willing and informing us, choose to pick up the order in one of our physical stores at no cost.


Applicable for purchases made in www.facijoyas.com.
The Customer may cancel his/her order at any time until the delivery of the same, with the right to refund all the amounts paid. Upon receipt of the order by the Customer, the Customer may exercise its right of free resolution in the terms legally provided for and below.
The non-payment of the order within 5 (five) days following the date on which it was made implies the automatic cancellation of the order.
Pursuant to Law 7/2004 of 7 January on e-commerce, Facijoyas reserves the right to unilaterally cancel the order where there is a programming error, malfunction of facijoyas computers or if the contractual proposal reaches its destination and the error concerns an essential element of the contract.


In the case of orders paid on credit, in part or in whole, the credit agreement is automatically and at the same time unresolved, without the right to compensation (Article 8 of DL 143/2001 of 26 April with the wording given by DL 82/2008 of 20 May).
Within the scope of its Customer Satisfaction Policy, and in the applicable legal terms, Facijoyas allows the exchange or return (resolution of the contract) of items, within 14 days from the date of receipt by the Client, without payment of compensation and without the need to indicate the reason.
To do so, the Client must communicate his intention in writing, via e-mail to geral@facijoyas.com, or letter to Customer Support Facijoyas.com, Rua João Da Cunha Nº22, 4950-469 Monção, Portugal. Items must be returned within 14 days of receipt accompanied by the Original Invoice (Article 6 of DL 143/2001, of April 26, with the wording given by DL 82/2008, of May 20) and Return Note duly completed.
If you wish to exchange or return items, you can contact any Facijoyas store, or contact Facijoyas Customer Support.com (Phone 251652788 or email geral@facijoyas.com) , who will provide you with all information about the exchange/return process. Under no circumstances send the articles without prior contact because they will not be received.
The return and exchange of items must comply with the following conditions:
•Refund of articles in good condition, with complete original packaging and accompanied by their invoice;
•Exchanges of customized items are not accepted according to customer specifications.
After contact with Customer Support Facijoyas.com and you are given the return instructions, you can send us the properly packed item, to the following address:
Ourivesria Façanha, Lda
Rua João da Cunha nº 22
4950-469 Monção

The Customer is responsible for the correct packaging of the products to be returned, as well as the costs inherent in its shipment.
All items will be checked upon arrival at our service and will only be accepted for exchange or return those who comply with the return conditions.
Facijoyas reserves the right not to accept items that do not comply with these conditions.
If the Customer chooses to return the amount paid we inform you that the refund is made in the same means of payment.
In the event that you have received damaged or technically damaged items, facijoyas will schedule the collection of items at the place you indicate to us, in the same shipping area as the original order, without any charge to the Customer.

11. Warranty and after-sales assistance

All products are covered by a manufacturer's warranty for a period of 2 years. If the purchased product is defective or defective, you must report it to Customer Support Facijoyas.com, informing your order number and the description of the anomaly. The costs of returning or collecting items within the Warranty period will be borne by Facijoyas. Upon receipt of the article at Facijoyas' facilities we will make the technical verification and, in case of any lack of conformity. Upon receipt of the product at Facijoyas facilities. technical verification will be carried out and, if the defect is proven under the warranty, the product will be sent to the Technical Assistance of the brand, and then sent to the Customer to his address at no additional cost. If the technical check detects that the repair of the defect is not covered by the warranty (e.g. fall, etc.), the Customer will be contacted to indicate if he/she wishes to repair the product, and the costs of repair and shipping will be borne by the Customer. In these situations, if the customer does not wish to repair the product, the shipping costs will also be at the customer's behest.


Facijoyas offers the following payment methods for online orders:
• Credit Card;
• ATM reference;
• PayPal.
• MBWay.


These general conditions are governing portuguese law and relate to the sale of products in facijoyas online store.
In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution entities:
1. CNIACC - National Center for Information and Arbitration of Consumer Disputes Tel: 213 847 484; E-mail: cniacc@fd.unl.pt
2. CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Centre Tel.: 289 823 135; E-mail: cimaal@mail.telepac.pt; info@consumoalgarve.pt
3. Consumer Disputes Arbitration Center of the District of Coimbra Tel.: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com
4. Lisbon Consumer Disputes Arbitration Centre Tel.: 218807030. E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
5. Port Consumption and Arbitration Information Center Tel.: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
6. Center for Arbitration of Consumer Disputes of Vale do Ave/Arbitral Tribunal Tel.: 253 422 410; E-mail: triave@gmail.com
7. Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Tribunal) Tel.: 253 617 604; E-mail: geral@ciab.pt
8. Consumer Disputes Arbitration Centre of the Autonomous Region of Madeira Tel.: 291 215 070; E-mail: centroarbitragem.srias@madeira.gov.pt
For more information see the Consumer Portal at www.consumidor.pt.
If the consumer is sorry for Facijoyas in www.livroreclamacoes.pt.

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